Refund & Cancellation Policy

Payment Verification Process

All subscription payments to DigiBusiness go through a verification process before the subscription becomes active. This applies to all payment methods including UPI and any other supported payment modes.

Subscription access is activated only after successful payment verification where verification is required. Unverified payments do not grant subscription access.

Subscription Options

DigiBusiness is offered as one platform with two billing-cycle options:

The active subscription provides access to the DigiBusiness platform and included features. Third-party payment, transaction, logistics, or other external service charges may apply where relevant and are separate from the DigiBusiness subscription unless explicitly stated otherwise.

Refund Policy

Refund eligibility and processing are subject to review on a case-by-case basis. As a general principle:

• Payments that have been verified and activated are generally considered consumed for the active plan period
• If a payment is submitted but verification has not yet been completed, please contact support promptly to discuss the situation
• Duplicate payments or clear technical errors will be reviewed and addressed through the support process
• Refunds, where applicable, will be processed through the original payment method

Refund requests are assessed under the terms stated on this page and any applicable consumer-law requirements.

Cancellation

You may cancel your DigiBusiness subscription at any time by contacting support at support@digibusiness.app. Cancellation stops future billing but does not automatically trigger a refund for any current active subscription period already in progress.

Access to platform modules continues for the remainder of the active subscription period following cancellation, subject to plan terms at the time.

Non-Refundable Scenarios

The following scenarios are generally not eligible for refunds:

• Subscription periods that have already been fully activated and used
• Situations where the account violated the Terms of Service and access was suspended
• Change of mind after plan activation and active use of modules

Policy Updates

This Refund & Cancellation Policy will be updated as the DigiBusiness platform and its payment infrastructure evolve. The most current version of this policy will always be available at this page. Continued use of the platform constitutes acceptance of the current policy.